Work area · customer conversations
Automate customer enquiries with AI, on calls, WhatsApp, and chat.
The same questions, bookings, and follow-ups arrive every day. We build AI systems that answer them from your own information, book and update appointments, qualify leads, and hand the conversation to a person, with a summary, whenever judgement is needed.
Repetitive work this removes
- Answering the same questions about hours, prices, policies, and status
- Booking, rescheduling, and confirming appointments
- Qualifying new leads and typing notes into the CRM
- Sending reminders and follow-ups on WhatsApp
- Missed calls after hours and at busy times
What we build
- Phone agents on a real number that answer, book, and warm-transfer to a person
- WhatsApp replies, templates, reminders, and broadcasts on the official WhatsApp Business Platform
- Website and in-app chat that completes the task instead of collecting a message
- CRM write-back, transcripts, consent capture, and conversation analytics
Ready-made or custom
If you need calls or WhatsApp handled now, Harnad Voice and Harnad Connect are ready to switch on and we can set them up for you. If your process needs something specific, such as clinic logic, routing, or integrations with your own systems, we build it.
Case studies
Built from this work
Harnad Voice
AI phone agents on a live number. Answer inbound calls 24/7, book appointments, capture leads, and warm-transfer when needed.
Harnad Connect
Official WhatsApp Business automation: inbox, templates, auto-replies, contacts, and AI agents that run on your own model key (BYOK), from one secure dashboard.
Questions
Will AI replace my team?
No. We target the repetitive, time-consuming tasks that fill people’s days: copying data between systems, chasing documents, answering the same questions, compiling reports. Your team keeps the work that needs judgement, relationships, and exceptions, and every system we build has checkpoints where a person approves or takes over.
How do you handle sensitive data?
Consent capture, transcripts, access control, and isolated tenancy are built in. We keep data in your own cloud where required, do not use your data to train models, and are happy to work under NDA. Our security page lists where data lives and which providers we use.
Tell us where time goes today. We’ll show you what we’d automate first.
